At Casper Publications, we strive to deliver the highest quality service and satisfaction to all our clients. We understand that there may be occasions when a refund may be necessary, so we have created this transparent and easy-to-understand refund policy. Our goal is to address your concerns in a fair and consistent manner.
By engaging with Casper Publications for any of our services or products, you agree to the terms outlined in this Refund Policy. Please read this carefully to ensure clarity on how our refund process works.
Product/Service Categories Eligible for Refunds
Digital Products
For digital products, such as eBooks, digital manuscripts, and downloadable files, we offer a 7-day refund window starting from the date of purchase. A refund can only be requested if:
- The digital product has not been accessed or downloaded.
If the product has been accessed, viewed, or downloaded, no refund will be issued.
We recommend reviewing all digital products thoroughly before purchasing to ensure satisfaction with your selection.
Consulting Services
Our consulting services include one-on-one consultations, project management assistance, strategy development, and more. If a consulting service has been booked but not yet delivered, clients may request a full refund within 7 days of booking. If the service has already begun, partial refunds may be issued based on the amount of service already provided. Once the consulting service has been fully delivered, no refunds will be issued.
Refund Process – How to Request a Refund
Submitting a Refund Request
To initiate a refund request, please send an email to info@casperpublications.com. Your request must include:
- Your full name
- The product or service you are requesting a refund for
- Reason for the refund request
- Any relevant documentation that supports your claim (e.g., purchase receipt, communication logs)
Please ensure that your request is submitted within the allowed timeframe (7 days) to be eligible for a refund.
Refund Evaluation and Review
Upon receiving your refund request, our team will review the circumstances and evaluate the eligibility based on the following:
- Whether the product or service was accessed or downloaded
- The condition of the returned item (if applicable)
- The progress made in the case of consulting services
- Whether the request falls within the allowed timeframe
If your request meets the conditions specified in this policy, we will proceed with the refund process. We aim to make this evaluation as transparent as possible, and we will contact you if further details are required.
Refund Decision and Notification
You will be notified of our refund decision within 5–7 business days from the date of your request. If your refund request is approved, we will outline the refund amount and the steps to complete the transaction.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Digital Products that have been accessed, downloaded, or otherwise interacted with.
- Consulting Services that have been fully completed or where work has already begun.
- Physical Products that are returned damaged, incomplete, or used.
- If the client changes their mind or alters the scope of the project after work has already commenced.
- Requests for digital or consulting services are made after the 7-day refund window has passed.
Please note that Casper Publications reserves the right to refuse refunds in such situations.
Payment Processing for Refunds
Once a refund is approved, the processing of the refund will be initiated within 7 business days. Refunds will be issued using the original payment method used for the transaction unless otherwise agreed upon.
If the payment was made via credit card, the refund will be credited back to the same card.
If payment was made via a bank transfer or PayPal, the refund will be processed using the same payment method.
In the case of partial refunds for consulting services, the refunded amount will reflect the unused portion of the service.
Policy Modifications and Updates
Casper Publications reserves the right to update or modify this refund policy at any time. Any changes made to this policy will be posted on our website with an updated "Last Modified" date. Clients are encouraged to review this policy periodically to stay informed about any modifications. Continued use of our website and services after changes to the refund policy signifies acceptance of those changes.
Contact Us
If you have any questions regarding our refund policy or need further clarification, feel free to contact us directly:
Why Choose Casper Publications?
At Casper Publications, we prioritize client satisfaction and believe in clear communication. Whether you're purchasing a digital product or engaging in consulting services, we are committed to providing high-quality, customized experiences for every client. Our refund policy reflects this commitment by ensuring that if you are not satisfied under reasonable circumstances, you have a clear and fair path to request a refund.
