At Casper Publications, we are dedicated to building strong, lasting relationships with our clients by offering professional, transparent, and high-quality publishing solutions. These Terms & Conditions outline the obligations and rights of both the client and Casper Publications to ensure clarity, trust, and mutual success throughout your publishing journey.

By engaging with our services, whether publishing, editing, ghostwriting, marketing, or book production, you agree to the policies outlined below. Please read them thoroughly, and reach out to us with any questions or clarifications.

Revision Policy

We believe that collaboration leads to excellence. Therefore, we offer a flexible and client-centric revision policy tailored to meet the creative and editorial needs of our customers.

• Unlimited Revisions: Clients are entitled to unlimited revisions within the scope of the original design theme and service package. This ensures creative consistency while allowing room for refinement.
• Turnaround Time: Revisions are processed within 48 to 72 business hours, depending on the complexity and volume of feedback.
• Out-of-Scope Requests: If a revision request alters the core design, structure, or original brief, it may be subject to additional charges.

We strongly encourage detailed and timely feedback to ensure the smooth progression of your project.

Project Turnaround Time

Casper Publications maintains high service standards by delivering each stage of the publishing process with professionalism and punctuality.

• Phase-Based Delivery: Each stage (e.g., manuscript review, editing, layout, design, marketing prep) follows an individual turnaround time of 48–72 hours.
• Project Timeline: While each stage has a defined time window, the total project duration varies depending on the overall service package and the client’s responsiveness.
• Delivery Schedule Examples:
• Tasks submitted on Monday are delivered by Wednesday.
• Tasks submitted on Friday are delivered by Tuesday.
• Expedited delivery: May be available for certain services with prior agreement.

Refund Policy & Money-Back Guarantee

Customer satisfaction is a top priority at Casper Publications. We aim to be as fair and transparent as possible with our refund policy while accounting for the time, creativity, and effort invested in every project.

Eligibility Criteria:

• Full Refund (minus 10% processing fee): Applicable if the request is made before the initial layout/design draft is delivered.
• 66% Refund (minus 10% processing fee): Applicable if requested within 48 hours of receiving the initial design/layout.
• 33% Refund (minus 10% processing fee): Applicable if requested within 48–120 hours of initial layout delivery.
• No Refunds: Requests made after 120 hours, after final files have been delivered, or after revisions have been requested will not be eligible for a refund.

Non-Refundable Services: Services that are non-deliverable, research-based, or consultation-heavy (like ghostwriting, strategy consulting, and marketing campaigns) are not eligible for refunds once initiated.

Cancellations Due to Personal Reasons: In cases where the client decides to cancel for non-service-related reasons (change of mind, project delay, etc.), we may issue store credit instead of a refund.

To Request a Refund:

• Phone: (855) 451-4546
• Live Chat: Available via our website
• Email: info@casperpublications.com

All refund requests are processed within 7–10 business days.

Quality Assurance Policy

Casper Publications takes pride in delivering polished, professional, and high-impact publishing services. Each service, whether book design, editing, ghostwriting, or marketing, is executed by experienced professionals and reviewed for quality control.

• Client-Provided Content: Clients are responsible for submitting accurate, complete, and legally compliant content.
• Quality Scope: We are committed to refining your project to perfection within the agreed package guidelines and offer revisions to uphold quality standards.
• Plagiarism-Free Guarantee: All original writing services are plagiarism-free and crafted by experienced content creators.

Content Creation & Population

For clients who purchase content writing services (e.g., ebook content, blurbs, author bios, web content), we ensure:

• SEO-optimized, original writing tailored to the tone, genre, and goals of your project.
• Reader-first storytelling, targeting digital audiences with emotional and market-driven narratives.
• Collaborative Process involving idea brainstorming outlines and draft approvals.

If content creation is not part of your package, the client must provide all necessary materials for web population, layout, or publishing services.

Privacy Policy & Data Protection

Your privacy is our responsibility. At Casper Publications, we ensure that:

• Your personal information, manuscripts, and ideas are kept 100% confidential.
• We do not sell or share data with third parties.
• Our site and systems are secured with SSL encryption and reliable third-party tools.

Please refer to our full Privacy Policy for a breakdown of what data we collect, how we use it, and your rights as a user.

NDA & Reputation Management Policy

To safeguard your intellectual property, we maintain a strict Non-Disclosure Agreement (NDA) protocol across all projects.

• Mutual Confidentiality: Both parties agree to refrain from disclosing proprietary or sensitive project details to any third party.
• No Defamation Clause: After project completion, both the client and Casper Publications agree not to make public statements that could harm the other’s reputation.
• Should you wish to have a formal NDA in place, we’re happy to sign one prior to project commencement.

Customer Support

Our professional and friendly Customer Support Team is here to help you through every phase of your publishing project.

• Availability: Monday–Friday, 9:00 AM–5:30 PM (CST)
• Response Time: All queries are typically responded to within 24 hours on business days.
• Channels:
• Phone: (855) 451-4546
• Live Chat: Available on our website
• Email: info@casperpublications.com

Technical Support Policy

While our services are primarily creative and editorial, we also offer basic technical assistance as part of select packages.

• Included Support: Uploading files, platform integration (e.g., KDP, IngramSpark), and basic navigation help.
• Excluded Support: Installation or troubleshooting of third-party software, web hosting issues, or non-publishing platforms.
• Premium technical assistance may be available as an add-on service.

Final Notes

By purchasing any of our services, you agree to the above Terms & Conditions. Casper Publications reserves the right to update or modify this policy as needed to reflect changes in our operations or compliance obligations.